FREE LBC SHIPPING FOR ORDERS PHP2000 AND UP!

-FREQUENTLY ASKED QUESTIONS-

1.) Are your items Legit / Authentic / Original?

Yes, all items on our store and online are all original. Not Replica. Not Fake. Not OEM.

2.) Do you have a store?

Yes, you can visit our one and only branch in 1665 Maria Orosa St. Malate Manila. You can search it on Waze or Google Maps, 1665 Maria Orosa St..

3.) What time do you open?

MONDAY – 11 AM TO 8 PM
TUESDAY – 11 AM TO 8 PM
WEDNESDAY – 11 AM TO 8 PM
THURSDAY – 11 AM TO 8 PM
FRIDAY – 11 AM TO 8 PM
SATURDAY – 11 AM TO 8 PM
SUNDAY – 11 AM TO 8 PM
Store Contact number: 0927-067-3077

4.) Do you have shipping?

Yes, we ship our products through LBC EXPRESS NATIONWIDE within the Philippines. Lalamove same-day delivery bookings may incur additional fees depending on your order

5.) How long does shipping take?

Usually, 2-3 WORKING days on Major Cities and 3-5 Working days for Remote areas and Islands. (Not including SUNDAYS)

6.) What Payment Methods do you accept?

  • BDO Deposit / Online Transfer
  • BPI Deposit / Online Transfer
  • Gcash
  • LBC Cash-on-delivery
  • LBC Branch Cash-on-Pickup
NOTE: All payment receipt must be sent to trilogymerchph@gmail.com and will be shipped within 24-48 hours upon confirmation.

7.) How to order online?

  1. First, choose the item that you want and press add-to-cart.
  2. Second, click the cart button, review the items you picked

 NOTE: If there are promos / discount codes it will REFLECT / SHOWN on the checkout page.

      3. Third, click Check Out.

      4. Fourth, Enter your FULL DETAILS (to be done on the checkout page)

    • Fullname
    • House Address or LBC Express Branch
    • Contact number
    • Email Address (optional)
    • Shipping Option: LBC Express / Lalamove / Grab
    • Payment methods:
               BPI Deposit / Online Transfer
               BDO Deposit / Online Transfer
               Gcash
               LBC Cash-on-delivery
               LBC Branch Cash-on-Pickup

8.) Do you have a return policy?

As of the moment, we don’t have a return policy, however, we do accept returns if we have made a mistake on sending the wrong item, however, all sales are final if we have sent the order correctly. We will issue a full refund for the item you bought and its shipping cost once the item has been returned. Refunds will be processed within 3-5 Business days.
NOTE: Returns with a reason of “Wrong size” will not be accepted, as sizing is stated UPON PURCHASE. A size exchange would be at the cost of the buyer.

9.) How do we contact you?

Call / Text / iMessage: +63 927 067 3077
Email: trilogymerchph@gmail.com